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Run a loan application completeness check before underwriting

The agent checks each application against your checklist of documents and fields, spots figures that do not agree between forms and asks a person to approve the request for anything missing.

Book a demoSee how it runs

Works with

  • Loan origination system · via Custom REST

and any system with an API via Custom REST

What is a loan application completeness check?

  • The procedure

    A completeness check makes sure an application has each document and field your checklist requires before an underwriter opens it. Processors also look for figures that disagree between forms, such as revenue on the application and in the financial statements. Your team then asks the applicant for whatever is missing.

  • What the agent does

    • Reads the application fields from your loan origination system

    • Lists the documents in the application folder in Google Drive

    • Matches each document and field to the checklist for that product

    • Drafts the request for anything missing

  • What your team decides

    • Approving each request before your team sends it

    • Which figure is correct when two documents disagree

    • Exceptions to the checklist

    • Changes to the request wording

Example runs for loan processors, underwriters and lending operations

Sample data

Completeness Agent

Checks each application against your checklist before underwriting.

  • Google Drive
  • API
  • +1

Trigger: Inbound webhook · application submitted

From a procedure Completeness · v1.2

Lena

Check the Halden Trading application is complete.

Completeness Agent

  1. Pulled the application fields from the loan origination system through Custom REST
  2. Listed the documents in the application folder
  3. Matched each document and field to your checklist
  4. Nothing is missing checklist.missing.size() == 0

Complete. Each required document and field is present. The application moved to the underwriting queue with the checklist result attached.

4 steps · 0 reviews

Completeness Agent

Checks each application against your checklist before underwriting.

  • Google Drive
  • API
  • +1

Trigger: Inbound webhook · application submitted

From a procedure Completeness · v1.2

Marcus

Check the Harbor Lane application is complete.

Completeness Agent

  1. Pulled the application fields through Custom REST
  2. Listed the documents in the application folder
  3. Two required documents are missing from the checklist checklist.missing.size() > 0
  4. Drafted the request listing both documents
  5. Asked a person to approve the request before it is sent Waiting for a reviewerPriya: approved, your team sends it

Request approved. Priya approved the request for the two documents and handed it to your team to send. The application stays in the incomplete queue until they arrive.

5 steps · 1 review

Completeness Agent

Checks each application against your checklist before underwriting.

  • Google Drive
  • API
  • +1

Trigger: Inbound webhook · application submitted

From a procedure Completeness · v1.2

Tom

Check the Ostrava Metals application is complete.

Completeness Agent

  1. Pulled the application fields through Custom REST
  2. Read the financial statements in the application folder
  3. The revenue on the form differs from the statements form.revenue != statements.revenue
  4. Paused for a person to choose between the two figures Waiting for a reviewerDiego: ask the applicant which figure is correct

Query raised. Diego decided the applicant should confirm the figure, and your team sends the query. Both numbers and the source documents are attached.

4 steps · 1 review

Setting up the Completeness Agent

Connect your systems

Read the application folder in Google Drive, read fields from your loan origination system through Custom REST, and update the queue through the same connection.

  • Google Drive
  • Sumsub
  • ComplyAdvantage
  • Loan origination system · via Custom REST

Write the rules

Your checklist is a set of CEL conditions for each product, and the agent checks each application against it.

Sample data
checklist.missing.size() > 0Request documents
form.revenue != statements.revenueAsk a person
checklist.missing.size() == 0Send to underwriting

Add reviewers where the procedure says

A person approves the request before your team sends it to the applicant, and the agent shows exactly what is missing.

Sample data

Review requested: Harbor Lane application

Reason
Two required documents missing
Rule
checklist.missing.size() > 0
Procedure
Completeness · v1.2

Send requestEdit request

Start it from the event

A submitted application starts the check by webhook, and each uploaded document starts another. A daily schedule lists applications that are still incomplete.

  • Inbound webhook · application submitted
  • Daily at 06:00 · incomplete applications
  • Inbound webhook · document uploaded

Version and evaluate

When the checklist changes, test the new version on a complete file, a file with two documents missing and one where figures disagree. It publishes only if all three pass.

Sample data

Completeness · v1.2Published

12/12 scenarios passed

Completeness · v1.2 Superseded

Completeness · v1.1 Superseded

Share with the team

Loan processors approve requests and settle figure queries, underwriters pick up files once they are complete, and lending operations author the checklist. Auditors read each check.

  • Admin
  • Author
  • Reviewer
  • Auditor

Questions about loan application completeness checks

Does the agent contact applicants?

No. It drafts the request, a person approves it, and your team sends it. The application stays in the incomplete queue until the documents arrive.

Can each loan product have its own checklist?

Yes. Each product has its own conditions in the procedure, and you change them by publishing a new version.

Does it check figures, or only that documents exist?

Both. It checks documents and fields against the checklist, and compares figures such as revenue between the form and the statements.

Controls your auditors will ask about

These controls apply to each agent you build. Sample data

Related use cases

See all use cases

Run this procedure as an agent

Book a demo with your own version of this procedure, and we'll show it running with each step logged.

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